- an individual or company that has no one to maintain their Drupal based web site."I can't find anyone to work on my site, am I a Drupal Orphan?"Similar: poor service from current maintainer, overcharged for services rendered.
- having the feeling you deserve better service
Not what you were expecting, is it? You'd think that someone who could work on your Drupal site would have one that was pretty fancy, with all the "bells and whistles". I thought about that, but decided on this.
Why? Because this is a default Drupal web site. This is what your site looked like the first day developers started on it. From this, they created what you have now. It took a lot of work; a dedicated team of people that worked very hard to get it right.
Then they gave it to you and what happened? It got harder and harder to get things done.